Privacy Policy
Livings – Privacy Policy
Last Updated: December 8, 2024
Livings (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our mobile application, website, and all related services including Hotel Booking, Real Estate Listings, Self-Branding Tools, Skills & Services Marketplace, and Company Profile Branding.
By accessing or using Livings, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information Provided by Users
We may collect the following information directly from you when you create an account or use our services:
- Full Name
- Email Address
- Phone Number
- Location & Address
- Profile Information (bio, skills, branding content)
- Company details (for business profiles & branding services)
- Identity documents (optional, for verification if required)
1.2 Service-Specific Information
- Guest details
- Booking dates
- Accommodation preferences
- Payment details (processed securely via third-party gateways)
- Property listings (location, photos, details)
- Buyer/seller information
- Communication between agents and clients
- Property documents (if voluntarily shared)
- Personal introduction details
- Photos and media uploaded for branding
- Social links
- Branding preferences
- Skill profiles
- Work samples
- Service rates
- Client inquiries and communication
- Company logos, descriptions, documents
- Branding preferences
- Contact information for representation
1.3 Automatically Collected Information
When you use Livings, we may automatically collect:
- Device information
- IP address
- Browser type
- App usage data
- Cookies and tracking data
- Location (if you allow)
2. How We Use Your Information
We use your data for purposes including:
2.1 Service Delivery
- Account creation and user verification
- Processing hotel bookings
- Publishing real estate and service listings
- Enabling communication between users
- Delivering personal and business branding services
2.2 Improvement & Customization
- Enhancing user experience
- Personalizing services and suggestions
- Improving app functionality and features
2.3 Payment & Security
- Processing secure payments
- Fraud prevention
- Ensuring user and data safety
2.4 Communication
- Sending notifications, updates, confirmations
- Responding to user queries
- Providing customer support
2.5 Marketing (Optional & Permission-Based)
- Promotional messages
- Service updates
- Only if you opt-in
3. Sharing of Information
We do not sell your personal information.
We may share limited information in the following scenarios:
3.1 Service Providers
With trusted third-party vendors for:
- Payment processing
- Cloud storage
- Analytics
- Verification services
- Customer support
3.2 Hotel & Property Partners
For confirmed bookings or real estate leads.
3.3 Legal Requirements
If required by:
- Law enforcement
- Court order
- Applicable laws and regulations
3.4 Business Transfers
If Livings merges or is acquired, user data may transfer securely under the same privacy standards.
4. Data Security
We use strong technical and administrative measures to protect your data, including:
- Encrypted storage
- Secure servers
- SSL protection
- Limited internal access
- Regular security audits
However, no method is 100% secure, and we cannot guarantee absolute protection.
5. Your Rights
Depending on your region, you may have the right to:
- Access your data
- Update or correct your information
- Request deletion of your data
- Withdraw consent
- Disable cookies
- Restrict certain processing activities
You can exercise these rights through Account Settings or by contacting our support.
6. Data Retention
We retain your information only as long as it is:
- Necessary for providing our services
- Required by law
- Needed for business purposes
You may request deletion anytime.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve app performance
- Analyze usage
- Save preferences
- Personalize experience
You may disable cookies but some features may not work properly.
8. Children's Privacy
Livings is not intended for users under 13 years of age.
We do not knowingly collect information from children.
9. Third-Party Links
Livings may include links to external websites.
We are not responsible for the privacy practices of these third-party platforms.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted with an updated "Last Updated" date.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
support@livings.pk
Website
www.livings.pk
App Support
In-app help section